Mesh Computers – Terrible Experience – Choose Dell
Mesh Computers- What A Terrible Experience
Well in my continued verbal blast against Rip-Off Britain I am today sounding off against Mesh Computers.
My experience makes me believe that I and many other consumers are being used as an overdraft facility or working capital by Mesh Computers.
The story so far….
I placed an order for 3 desktop computers from Mesh at the start of December and well before Christmas as presents for my children, the cost was £800 per machine and was paid in full. As the days went by the fourteen day delivery slot came and went, at 21 days I started to contact Mesh who simply stonewalled me and just promised to look into it then call me back.
As I got nearer to Christmas week I again contacted Mesh customer services to see where my order was and to ask why they didn’t make any of the 3 promised calls, the reply was they were too busy to contact me back.
I called more times starting to worry about my money, Mesh customer services eventually said they had despatched the order, I had an email to that effect but I explained not only had it not arrived but that DHL could not tell me where it was. Mesh customer services told me that it was not their problem since they had despatched the computers and fulfilled their obligation.
I got to the 22nd of December and started to fret that my three boys would not get their main Christmas present in time and I was also £2,500 out of pocket. I contacted Mesh many times in that week and at no point did they ever return a call or try and find out where my computers were, I finally got through to a DHL manager who simply said the problem was with Mesh and I needed to talk to them.
Finally I got hold of a manager at Mesh who said that the computers were still with them, I explained that I needed to have them by 24th but Mesh told me it would be 3 weeks!!!!
So that is 7 weeks delivery when I was promised 14 days, I asked for my money back and Mesh customer services told me I had to write in and cancel.
I cancelled my order in writing and managed to get my computers from Dell within 48 hours!!!
A week later I called Mesh and asked where my refund was, I was told I had to wait for 14 days whilst they put my refund claim to their arbitration service!!!! That service would determine if I was entitled to a refund, that was delivered very bluntly to me and I was savage!!
How can Mesh not fulfill an order and then hold my money whilst they decide in their own time whether I should get it back.
I contacted them after the 14 days only to be told that although my refund had been approved they legally can hold my money for 30 days.
I argued with a very rude Sumati Jetha who told me she was the manager in customer services, she said that I had to wait for 30 days from my date of cancellation so would not be entitled to get any money back until Jan 22nd. I mockingly pointed out that it should be Jan 21st at which she tried to shout me down insisting the 22nd. I then pointed out that December had 31 days and that 30 days was indeed 21st!!!
So here are the bullets of yet another Rip Off experience.
- Mesh are very rude
- Mesh do not fulfill orders but also do not tell you why
- Mesh do not ring back when they promise too
- Mesh hold you to ransome over your money quoting legal rights
- Mesh Customer Services are evasive and obstructive.
- I never found out why I didnt get the order.
- DHL said they never despatched it to me.
- Six weeks on I am still £2500 out of pocket with NO confirmed refund date other than a rude Sumati Jetha telecon.
- The computers were Christmas presents and Mesh knew this.
- Most people would not of been able to get alternative presents.
I run a business and buy around 7 desktops a month for my staff and normally use Dell but opted to give Mesh a try to see what they would be like, this was explained at the time of my order, thats potentially a £7k per month order that they did not value and will not get.
The business will go to Dell and I will never contact Mesh again once I get my money back – its just one more example at how big companies can rip-off consumers and customers. The legal rights of the average hard working person in the street are now unprotected in this once great country.
If you want to take my advice do not ever buy a thing from Mesh!
More worryingly what would happen if Mesh went bust, just how many people do Mesh do this too and where is all their money, I believe that consumers are being used as an overdraft facility for Mesh whereby they use our cash for 6 weeks within their business before reluctantly giving it back.
January 13, 2010
Posted in: Rants on Life
4 Responses
I discovered your homepage by coincidence.
Very interesting posts and well written.
I will put your site on my blogroll.
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I would have told you that would happen.
Sorry we weren’t around to help you out
Damian
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