Currys – Advertising standards breached?
Well how frustrated am I to have gone to Currys the electrical retailer to purchase my Rangestyle cooker, here we are nearly three weeks on from parting with my money and all I have for it is a trashed kitchen where all I can do is microwave meals for six people.
I was sold the cooker and a cooker hood by Currys sales staff and part of the deal was free delivery and installation, its a pretty good hook to think you don’t have to pay for delivery and that both items will be installed for you.
Well not only did Currys delivery boys rip out my existing appliances breaking them in the process they also had the wrong cooker and refused to fit the new hood!!!
I am so mad about it, I just hate injustice, how can they sell me a promotion that they then refuse to comply with, its a nationwide campaign by Currys and the installation people told me there is no fitting of hoods under any circumstances due to the fact they are not allowed to step above 6ins, wow that is just so dangerous.
What sort of installation promotion is that??
Now I have been waiting for two weeks and a number of days for the new cooker with no means of cooking because the Currys fitters were given the wrong cooker, when I went back to the shop Currys then told me they had none in stock, they had £1300 of my money for a cooker they didnt have and a service they didn’t provide with a nationwide promotion they shouldnt be running.
To top it off the management and customer service sucks big time.
Shame on you Currys.
We have always used Curry’s, but will never again, they were so rude when we went to buy our son a new cooker, so having always used Curry’s in the past, that’s where we went, we chose the cooker, we approached the salesman and asked about buying one, his instant reply was that there is a £20 delivery charge on top, which we said we did not need as we would collect from the store, we were told it was now company policy what ever way you did it would cost you £20, my husband then approached the manager and was told it was now company policy and all salesman had been briefed today, if it is not in store it was £20 delivery and they were the cheapest store and everybody was doing it now, so it would be £20 delivery, we said no thankyou went in to Comet’s where we really felt like they wanted our business and got the same cooker, no delivery charge and the cooker was £30 cheaper, but most of all no rudeness from the salesman or the manager. With the way sales are today if Curry’s carry on like that they won;t be around much longer, you have lost what was happy shoppers but BYE CURRY’S we will not shop with you ever again.
Never buy from currys again !!
Bought all my items FOR YEARS from there, I just live round the corner. Been happy for years untill my last visit, Tried to buy a tumble dryer..said i would rarther pick it up..i dont wont delivery.
No No No they said we wont £20 pounds of your money to deliver. I just live round the corner I said. No No ooo No can do..its £20 or nothing. Fine, last time i will ever buy from CURRYS
THAT WAS THE STORE MANAGER THAT I HAD SPOKE TO !!
Did you know….that if you take out insurance…whatever happends plan with currys dixons or pc world and your item has gone in for repair 3 times you are entitled to a new product up to the value you payed for your existing product! did you know…that when the delivery team turn up they have no idea what the store told YOU they would do…and cant do half of it! not because its their fault…its the stores they just want that money in the till to get a sales bonus! currys dixons and pc world are basically jurassic! they treat their staff like crap and i dont even work there …..this is from staff members i interviewed on the floor without them knowing so i could rage my anger online with facts! i have a soft spot for the delivery team! they did their best! they took doors off my american fridge freezer… just to get it in the house! i wasnt told to measure up, i wasnt told they are 120 to 200 kilo, i wasnt told even though a 4 man lift to meet health and saftey guidlines would be required (it even says it on the box) and 2 blokes turn up ….and they sweated and battled but did the job! i tipped them, good blokes! as it turns out these lads are doing 13 to 14 hours a day for a contracted weekly wage that aint much for the hours they do! below minimum! they dont just treat their customers wrong! they screw everyone!
i went to currys and said i wanted a laptop,big mistake because i woulnt buy the breakdown the bloke had a go at my husband and myself,it was so bad we had to walk out of the shop empty handed,we are 63 years old and never treated so bad before
currys are a joke
Ha! What a joke currys are. We have had no end of problems with a fridge freezer that we bought from them that became faulty after just two days of delivery!!! Customer services are next to useless in sorting out any problems and we had even bought the extended warranty ‘Whatever happens’… not worth the paper its written on we were told!! We contacted Currys customer services about the faulty fridge freezer on Saturday 30th April and guess what it is still sitting in our kitchen!!! We were promised a new one that would be delivered on Wednesday 4th May, that never appeared. Then another delivery for Sunday 8th May but we received a phone call to say that they would now not be coming today!!! but would come Tuesday 10th May however no one will be in then. So they are now delivering, maybe as who knows, on Friday 13th May!!! What a fiasco and we had to fight tooth and nail with customer services and finally the manager of the shop to get this sorted. The manager has tried his best and has even lent us a fridge in the mean time, but this does not compensate for our wasted time, phone calls and stress over this.
This sounds very similar to our problem which is still pending!! To cut a long story short…
29th March,ordered and paid for new gas cooker.(previously had electric).It was delivered and old one taken away but when guy went to instal it he said he couldnt do it because there some pipes missing.Not CURRYS fault and we had that rectified ourselves within 3 days.The gasman tried to connect the cooker but after Hearing the ignition light clicking away for about 10 minutes nonstop,I knew there was a problem.The guy disconnected everything again condemning it saying there was a fault with the cooker!! We went back to Currys and were told we were delivered an LPG cooker by mistake!The aftersales number was unhelpful abrupt and uncaring so we returned to the store,This was 13th April.We asked for a replacement and were told to go and pick something else.There was nothing that matched the requirements(double oven,safety glass lid and silver in colour)so we asked for the same..surely they could order or at least check warehouses or other stores.(Annoyed me that ‘I’ had to suggest this!!)
After looking,were told there was one left and as the dept was now shut they would call and reserve it for us FIRST THING.I asked how long for delivery and we were told it would be delivered within 4 days.Great we thought…
After the said 4 days had almost lapsed,my partner then recieved a text saying the delivery date was 26th April,another 10 days later!!we returned to the store and questioned this.
We were then told by another member of staff that they would try and get it sent sooner,not possible .So I said It would have to be an afternoon call as I work tuesday morning and dont get paid if Im off.My partner has a new job and works an hour away from home.That wasnt possible either! Then we were told from the sales assistant that the guy on the phone(Dunstable) had said no to Tuesday delivery and only had Monday or Wednesday(even worse as I work 2 jobs these days neither of which would pay me for being off.To be fair to the sales assistant,this one tried hard to help.He said he would talk to ‘Dunstable’ as they were the problem area with delivery and installation.He said he would try and rearrange some of the delivery slots so WE had priority because of all the muckup and would confirm for the Tuesday.Yesterday we went to the store as we had heard nothing and wondered if we were getting our cooker today.The sales assistant told us,our delivery was 30th(Saturday)!!!!We werent told this and are not here this weekend! They again tried to rearrange for earlier,next Wednesday! Again I explain that I am not prepared to lose pay from 2 jobs and asked for Tues afternoon or Thursday my day off.The only other alternative was giving an elderly neighbour a key for the Saturday..Too late the Saturday now wasnt available even though we hadnt said to cancel only to enquire about an earlier day.While talking about this the Wednesday slot went too so it was now moved to Friday 6th May!!! asked to speak to the manager THREE TIMES as I thought this was apaling treatment and was basically refused this.Eventually after me shouting and making a scene,the assisstant went and got a ‘male’ staff member who I dont believe to be the manager who said nothing more then the previous staff!
What ever happened to ”the customer is always right??!!”
We are now contemplating ordering from elsewhere and getting a refund… AND I may just be out when they come to pick up the old one!!